TERMS AND CONDITIONS

Please read our Safety Conditions, Access Statement and Declaration of Informed Consent below carefully.

Zdravets Horse Riding Centre specialises in training horses and riders using Natural Horsemanship, a method based on humane treatment of horses. Our programmes vary in intensity and length and can also run for a week. The camps are for children aged 5 to 14. The camp is a tent camp: the tents belong to the children, who put them up together with their families.

Our aim is for children to learn to interact with animals humanely, in a natural setting and in a positive, supportive atmosphere. We have designed suitable activities so that the days spent at the centre are varied, educational and full of good spirits.

The centre offers participants the unique opportunity to spend time with people’s best friends – horses – through daily riding and caring for them.
The days of our little adventurers are lively and varied. The daily riding lesson comes first. Free time is filled with a range of outdoor activities: relay games, the „Hora-dzhagi“ tournament, archery and more. The children gather herbs and learn about them. The days are full of emotion, fun, music and dancing.

The enjoyment and safety of our guests are our top priority, so we kindly ask you to read the following TERMS AND CONDITIONS before visiting us and making your booking.

If a guest breaches these TERMS AND CONDITIONS, or their behaviour causes inconvenience or danger to other visitors, we reserve the right to warn them and ask them to leave the centre immediately. In that case their stay at the centre ends, and we are not responsible for any additional costs they incur.

Every visitor helps keep the centre calm and comfortable for everyone. This means polite language, quiet conversation, appropriate dress and a positive attitude.

Every prospective client is personally responsible for getting to know the specific service we offer and, if it does not meet their expectations or requirements, for choosing another offer.

Access Statement and Consent. Safety Conditions

We aim to provide the best possible service to all our guests. Please read our specially prepared ACCESS STATEMENT. If you would like to discuss any other special needs, please contact us by email: [email protected]

1. Booking conditions
1.1. You can make a booking by bank transfer after reviewing the programmes we offer at zdravets.bg. The lead name on the booking form is responsible for the booking and for the accuracy of its details, and confirms that they are over 18 years of age.

2. Payment and changes to your booking
2.1. All services are paid in advance. Amounts for unused single services or season passes are not refunded. The validity of season passes is not extended.
2.2. Once your booking is confirmed, it can be transferred to someone else or changed only in accordance with points 3.1 and 3.2 below.
2.3. We will do our best to meet your requests, but we cannot guarantee that this will be possible. We may be unable to make changes to a booking requested less than 2 days before the arrival date.

3. Cancellation by you
3.1. You can cancel your booking at any time by writing to [email protected].
3.2. A cancellation takes effect from the date we receive it. Cancellation no later than 5 days before the start date of the session is free of charge, and the amount you paid is refunded in full.

4. Cancellation by us
4.1. If we are unable to provide your booking and it is cancelled before it starts, you are entitled to a full refund of the amount paid.
4.2. We may cancel the agreement with immediate effect, without refunding the amount paid:
4.2.1. If you do not pay further amounts due under this agreement on time.
4.2.2. If you have seriously breached the terms and conditions and caused an irreparable breakdown in the relationship between you and us.

5. Standards of behaviour during your stay
5.1. By making a booking you enter into an agreement with us in which you undertake, on your own behalf and on behalf of the people in your group (including children), to observe the following standards of behaviour:
5.1.1. To treat us, our staff and other guests politely and considerately.
5.1.2. To supervise your children so that they do not cause inconvenience or danger to themselves or to other guests.
5.2. You also agree that you will not:
5.2.1. Commit any crime or criminal activity at the centre.
5.2.2. Commit vandalism or cause inconvenience to other guests or to us.
5.2.3. Keep or carry firearms or any other weapons at the centre.
5.2.4. Use drugs.
5.2.5. Make unnecessary noise or disturbance.
5.2.6. Carry out any commercial activity while at the centre.
5.3. You are welcome to play ball and other games on the play meadow.
5.4. Play hours are from 9:00 to 17:00. Please respect other guests and keep noise to a minimum.
5.5. Visitors with children who are not in the camp accompany their children and supervise them at all times at the playground, the relaxation meadow, the meadow around the lake and all other facilities and amenities of the centre. Children in the camp are in the care of the camp leaders, and during time with the horses, while caring for them and during every ride, the instructor is always with the children.
5.6. The use of drones, powered aircraft or other flying objects over the centre is not permitted.
5.7. Sky lanterns, fireworks and similar fire-hazard entertainment are not permitted.
5.8. For the safety of the various animals living freely at the centre, bringing other animals is strictly prohibited.
5.8.1. Chasing, feeding or disturbing the animals at the centre in any form is not permitted.

6. DECLARATION OF INFORMED CONSENT for a stay at the children’s camp of Zdravets Horse Riding Centre
6.1. I accept as a core principle that during their stay at the centre the children work as a team and live and communicate with each other in a spirit of tolerance and mutual respect. In their relations with others they show honesty, fairness and mutual help, respect the opinions and rights of others, and keep the necessary order and discipline.
6.2. I declare that the child is independent and is comfortable being away from their parents. I provide information about the child’s health conditions and allergies in the booking form.
6.3. I understand that unethical and antisocial behaviour is not tolerated and leads to removal from the camp. I have been informed that any damage to property must be paid for.
6.4. I understand that during the camp the children stay in tents. The tents belong to the children, who put them up together with their families. I agree with the location, conditions and activities included in the camp programme.
6.5. I am familiar with the concept and aims of the centre and consent to photo, video and audio material recorded there being used to promote them. No payment is due for photos and video recorded on the premises of the centre. Any client or visitor who does not wish to be photographed may decline by letting us know in advance at [email protected]. Consent may be withdrawn at any time.
6.6. During the camps, outside visitors enter the centre only with the express permission of the organisers and at a set time. Campers leave the centre only with the express permission of the camp leaders.
6.7. I have been informed that children may use phones and electronic devices to contact their parents from 18:30 to 19:30. Please note that if your children bring a phone, we will keep it safe for them. The rest of the time you will be in constant contact with the group leaders.
6.8. Night rest from 22:00 to 07:45 is time for sleep and quiet: noise, games and electronic devices (including mobile phones) are saved for the daytime.
6.9. I have been informed that failure to follow the rules at the centre leads to a warning and withdrawal from the camp.
6.9.1. I have been informed that campers take other people’s belongings or enter other people’s tents only with express permission.
6.9.2. I have been informed that anyone who damages someone else’s property must pay for it.
6.10. I have been informed that children check in on Sunday (according to the schedule) from 15:00 to 17:00.
6.11. I have been informed that children are collected the following Saturday from 10:30 to 12:30.
6.12. I have been informed that entry to the centre is possible during the set check-in and collection times.
6.13. I have been informed that all services are paid in advance and amounts for unused services are not refunded, except in accordance with points 2, 3 and 4 above.
6.14. I understand that despite the safety measures taken during games and riding, an injury may occur. Responsibility in such a case is personal – the participant must follow the instructions and safety rules.
6.15. I agree that in the event of trauma or injury my child will receive medical care and, if necessary, be taken to a medical facility. I understand that some of these services are paid and others may be covered by insurance.
6.16. I will prepare camping equipment and clothing that are as waterproof as possible. Footwear and other necessary items are listed in the packing list (in the „Frequently Asked Questions“, question „What do children need to bring?“).
6.17. I have been informed that the organisers reserve the right to rearrange activities at any time due to bad weather (heavy rain, very high temperatures, moderate to hurricane-force winds, etc.). The decision of the centre’s management is final.

7. Personal data for the purposes of the Declaration
7.1. I agree that my personal data may be used for the Declaration of Informed Consent, for insurance and for medical care.

8. Agreement with the Declaration
8.1. I agree that this Declaration of Informed Consent may be used by Zdravets Horse Riding Centre, and I declare that I am responsible for my child’s actions during the camp and release the camp organisers – Zdravets Horse Riding Centre – from liability.

9. Safety Conditions
9.1. Please also read the SAFETY CONDITIONS.

10. Late arrival and early departure
10.1. If you arrive late or leave before the end of the booked stay, amounts are not refunded, unless the reason is an obligation of ours that we have not fulfilled and have been unable to correct, which justifies ending your stay.

11. Complaints
11.1. If you have a complaint about Zdravets Horse Riding Centre during your stay, please inform a member of our staff straight away and fill in a complaint in our book of compliments and complaints.

12. Data protection
12.1. The information provided in the booking form is processed in accordance with Regulation (EU) 2016/679 (GDPR) and the Bulgarian Personal Data Protection Act, and we guarantee its security and confidentiality.
12.2. You can request access to, correction or deletion of your data by writing to [email protected]. Your statutory rights are not affected.

Zdravets Horse Riding Centre

Phone: +359 898 525207

Web: zdravets.bg

Email: [email protected]

13. Agreement with the TERMS AND CONDITIONS
13.1. I declare that I have read and understood the TERMS AND CONDITIONS and agree with them.
13.2. Submitting the online booking form confirms your agreement with these conditions.

I confirm and declare that I accept these TERMS AND CONDITIONS as the basis for my access.

The privacy of your data is important to us. We can email you a large-print copy of our Terms and Conditions, Access Statement and Declaration of Informed Consent. If you would like a copy or wish to discuss any other special needs, please contact us by email.